Aligning Delivery

Fundamentals of Strategic Business and Process Redesign for Business Excellence. Achieve customer value through a customized Strategic Business and Process Redesign Approach to the alignment of your delivery system.

YOU WILL:

Develop systematic integration of today's major change approaches to create customer value (Six Sigma, TQM, service, speed, reengineering).
Learn how to build “watertight integrity” in support of your Ideal Future Vision.
Learn how to get the attunement of leadership and HR practices with people's hearts and minds in support of customer value (the People/Leadership Edge).
Integrate large-scale redesign concepts to align structures, suppliers, and processes into delivering a seamless value chain to the customer.
Revisit Demings' 14 points and the true meaning of his “profound knowledge.”
See why reengineering, Six Sigma, and TQM often fails—and what to do about it.
Identify how to dramatically blow out bureaucracy and eliminate waste throughout the organization.
Explore the critical nature of cross-functional and self-organizing teams for high performance work places.
Examine the role of technology in organizational complexity—yet simplicity leads to success.
Explore the 12 types of standard "system dynamics" and the 10 key systems questions for predictable change.
More fully understand The Systems Thinking Approach^TM and its Best Practices Research on an “Organization as a System” model vs. your own organization's current Strategic Business Design.
Learn how to assess your organization's current status of its Strategic Business Design in being customer-focused and synergistically providing customer value.
Better define and explore the strategic issues you face in strategic business design to create customer value.
Define the key elements and leverage points needed as strategies to realign your total delivery system in support of the customer.

Click on the image below for a FREE pdf copy of “Enterprise-Wide Assesssment” Job Aid (color model).